Performance highlights: Quality Homes

A clean, safe home in good repair is a foundation from which residents can build their lives. In 2015, we took steps to improve the cleanliness in our buildings, repair and renew aging homes and secure funding for our capital repair needs.

Revitalization builds communities with opportunities

By working together with the City of Toronto, residents, neighbours, and private development partners, we are transforming aging housing infrastructure to build better homes, better neighbourhoods and a better Toronto for all.

Revitalization is creating communities with increased opportunities. It attracts investment in the form of new or improved amenities like schools, parks and community facilities. It also provides job and training opportunities for residents and creates opportunities for affordable home ownership.

Revitalization highlights from 2015 include:

 Our private sector development partners sold or pre-sold 1,019 condominium units across all revitalization communities.

Learn more about our revitalization communities

ReSet program launches in three pilot communities

In 2015, we began a pilot of our ReSet program with nearly 900 households across three communities: Jane/Firgrove, Lawrence/Orton and Queensway/Windermere. Under ReSet, we will bundle multiple capital repair jobs in a community, meaning all the needed repair work will be done at the same time, resulting in cost savings, faster repairs and safer communities. Resident input on planning, design and decision-making is at the forefront of the program. In 2015, local design teams made up of residents, architects and engineers selected by residents began the planning and design work for repairs in the three communities. This consultation, design and planning work will continue in 2016, and repair work will begin in 2017. If our 10-year capital repair plan is funded, we will bring a proposal to our board of directors in fall 2016 to expand the ReSet program to more communities.


Benefits of ReSet:

Faster repairs: By bundling all capital repairs under a single general contractor, work will be done more efficiently, more effectively and with the least amount of disruption to residents.

Cost savings: Common building materials will be purchased in bulk and installed community-by-community through a general contractor, creating significant costs savings.

Increased community safety: Improvements to communities will be guided by crime prevention through environmental design principles, such as making sure access to parking is safe, well-lit and convenient for residents.

Better local services: We’ll work with residents to identify the programs and services that their communities need and then find partners to deliver those services. We will also make sure that newly renovated common spaces are designed to accommodate needed programs and services.

Capital Repairs Tracker Shows Our Progress Online

Our online Capital Repairs Tracker,, launched in August 2015, tracks completed, in progress and planned capital repairs across the city. Anyone can visit the website to see the progress and locations of repairs. These include the replacement of single-pane windows, aging boilers, leaking roofs and outdated generators, as well as repairs to elevators, foundations, interiors and parking garages.

Visit the Capital Repairs Tracker

More dependable elevators

We have 591 elevators in buildings across the city. Of these, 140 elevators are in urgent need of replacement over the next three years. In 2015, we ramped up the replacement of these elevators so that this work can be completed by 2018, contingent on funding. Our targets are to replace 35 elevators in 2016, 50 elevators in 2017 and 55 elevators in 2018. We also improved elevator monitoring in 2015 to prevent outages and put in place a new key box system that lets vendors access buildings 24/7 to do repairs without delay.

Generating funds for capital repairs

We secured $200 million by refinancing mortgages on 12 Toronto Community Housing properties in November 2015. The money will be used for capital repairs in 2016. We also met our target of raising $18 million with the sale of 20 single-family homes for our State of Good Repair Fund. This includes $9 million from nine properties sold in 2015 but closed in 2016.

Learn more about capital repairs

Section 37 funds improvements

In 2015, we received $1.5 million in Section 37 funding from the City of Toronto. Residents of 25 Mutual St. now have a new 10-space bike rack in the building. The new Mabelle Park landscape improvements and lighting installations were completed, making the space safer and more inviting. There are currently 24 Section 37 projects ongoing. Many will begin construction in 2016. Section 37 refers to the part of the Planning Act that allows municipalities to benefit from development in exchange for increased building height and density. The funding is used for priorities identified by residents that benefit the whole building.

Participatory Budgeting

In 2015, residents decided how to spend $8 million to improve their communities as part of the annual Participatory Budgeting process. Residents developed ideas in May, attended meetings over the summer and voted on projects in September. Across the city, there are 205 community improvement projects such as adding fitness equipment or furniture to recreational spaces, putting a fence around playgrounds, painting hallways and more. These projects will all be completed by the end of Q2 2016.

Learn more about Participatory Budgeting