Who we are

Toronto Community Housing (TCHC) is home to nearly 60,000 low- and moderate-income households. About 110,000 people live in our homes, which are in almost every neighbourhood of the city.

We are wholly owned by the City of Toronto and operate in a non-profit manner. The City is both our sole shareholder and service manager under the provincial Housing Services Act, 2011.

With 50 million square feet of residential space, we are the largest social housing provider in Canada. We own and manage 63 per cent of Toronto’s social housing units.

We were created by the City of Toronto through the amalgamation of the Toronto Housing Company and the Metropolitan Toronto Housing Corporation. We began operating on January 1, 2002.

Toronto is an expensive place to rent a home, and affordable rentals are scarce. Almost half of Toronto households rent, and 43.5 per cent of them spend more than 30 per cent of their pre-tax income on rent. Toronto has the fourth-lowest vacancy rates and the third-most expensive rents in Canada.

 

We are important city builders.

Currently, we are the master developer for the revitalization of six communities across Toronto. When completed, these communities will include 4,500 new or renovated replacement rent-geared-to-income rental units and 12,500 new market condominium units.

Toronto Community Housing's 110,000 residents

27,300

are seniors age 59 and older

41,000

are adults age 25 to 58

41,600

are children and youth age 24 and younger

Median Income

Residents who pay rent-geared-to-income

90% of residents pay rent-geared-to-income (RGI). The rest pay market rental or affordable rental rates.

94% of residents who pay RGI live below the poverty line.

Income of all RGI households by source

Employment
Pension
Ontario Disability Support Program (ODSP)
Ontario Works (OW)
Other

 Residents help shape their communities in a number of ways:

  • 7,392 ballots were cast by residents in the 2015 Tenant Representative elections.
  • About 300 community meetings were held for the annual Participatory Budgeting process, where residents chose what improvements to make in their communities.
  • R-PATH, a resident committee, advocates for the needs of residents with physical disabilities and works with us to improve accessibility at Toronto Community Housing.
  • Supported by staff, a volunteer group of tenants started a plan in 2015 for consulting residents on improving the tenant engagement system. The consultations, led by tenants, began in early 2016.
  • Resident leaders run a number of programs that benefit the members of their communities, including breakfast clubs, homework programs, community gardening groups, and computer labs.
  • Many of our residents are outstanding Torontonians. For example, Jason Roberts won gold in the shot put at the 2015 Parapan Am Games.

A higher number of residents with mental health challenges live in our housing compared to the general population. We work to connect them to services and supports in the community.

An estimated one in five residents is living with mental health challenges.

There are over 3,500 households where residents struggle to keep their home free of excessive clutter, which could impact safety, pest control and the condition of their unit and the building. 

Our population of seniors is increasing. A growing number of seniors live alone and many seniors need support to live independently.

What we do

Over 1,600 people work at Toronto Community Housing. An estimated 15 per cent of our employees are either current or former residents of social housing.

Our employees work in:

  • Property management
    Day-to-day building maintenance and cleaning
  • Tenancy administration
    Rent collection, vacancy management, rent subsidy administration
  • Capital repairs and demand maintenance
    Project planning, design and delivery
  • Revitalization and residential development
    Overseeing revitalization and new construction projects
  • Resident engagement
    Local engagement, resident-led initiatives, and programs for residents
  • Resident support
    Supporting residents to maintain tenancies and independent living
  • Community safety
    Delivering safety programs and patrolling communities
  • Commercial property management
    Management, leasing and maintenance of commercial real estate
  • Corporate services
    For example, human resources, finance, and information technology services

 

In addition to our core business of being a landlord, we partner with over 300 private sector organizations and community agencies to provide recreational programs, scholarships, and job and training opportunities for residents. We also connect residents to services to help them maintain successful tenancies and live independently. Although we do not receive direct funding for this work, it promotes community development and improves the lives of the people who live in our homes.

Sources of funding

Toronto Community Housing receives most of its funding from tenant rents and subsidies from the City of Toronto.

Tenant Rent

35% from tenants who pay rent-geared-to-income

11% from tenants who pay market or affordable rent

City of Toronto subsidies
Rental of commercial spaces; parking, laundry and cable fees; grants from rental development, and other income

Our housing

Toronto Community Housing’s portfolio includes nearly 60,000 residential units in 2,100 buildings.

It represents a $9-billion asset for the City of Toronto. Most of our buildings are over 40 years old and in need of large-scale capital repairs.

Percentage of units in each building type:

62%
8+ floor apartments
18%
Townhouses & walk-ups
13%
5-7 floor apartments
4%
1-4 floor apartments
3%
Houses